FAQ

Common Problem

  • Where do I send my bank transfer?

    Please send the payment to our European partner account:
    Name: ATD Online Sports Unipessoal Lda
    IBAN: PT50004510204029872928649
    SWIFT: CCCMPTPL
    Bank name: Credito Agricola
    Country: Portugal

  • How can I register for an account?

    You can register with your Email address, Facebook, or Google account.

    If you choose to sign in with a third party account (Facebook, Google) and have previously registered for a VAXEE account using your email, the system will connect your account to Facebook or Google, and you can log in with either of these methods.

  • Where do I send my payment proof?

    Please email alberto@vaxee.co and put your order number as subject.

  • What if I forget my password?

    Click "Forgot your password?” on the member login page and enter your registered email account. The system will send you an email with instructions on how to reset your password.

  • What information do I need to send?

    Please provide us your order number, attach the bank receipt and include your IBAN and Name on the Bank account to make it easier to check for the payment.
     

  • Customer Service and Inquiries

    VAXEE provides customer service through the following methods:
    1. Click this blue symbol  on the bottom right corner of the page to directly contact a Customer Service specialist.
    2. Through a message: Click “Contact Us” on the page to select your question type, and leave a message for our Customer Service specialists.
    Once the message has been received, VAXEE will get back to you as soon as possible.

  • How long to wait for payment to be confirmed?

    Please allow 48-72h after you submit the payment for the order to be confirmed.

  • How long will you hold the order before payment?

    We will keep your order for 5 days to allow you to make the bank transfer. After the 5th day, we will put it back as available stock.
    Please provide us your order number, attach the bank receipt and include your IBAN and Name on the Bank account to make it easier to check for the payment.

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